Frequently Asked Questions

(We do not ship Airsoft and toy guns outside USA. Also read Airsoft Disclaimer at bottom of page)
Credit card fraud is a serious crime, and we cooperate fully with law enforcement in prosecuting such offenses. All IP addresses are logged for this purpose and we report all fraudulent or otherwise illegal activities.

Who is TOY ARSENAL?
What payment methods do you accept?
When do you charge my credit card?
When will I receive my order?
What shipping methods do you have?
Can I track my package?
What is your return policy?
What is Safe-T-Net?
What is your privacy policy?
How is damaged merchandise handled?
How is any Warranty handled?
RMA And Warranty Form
Wholesale inquiries.

I have more questions.


Who is TOY ARSENAL?

TOY ARSENAL, 411TOYS and MORE TOY GUNS are part of ACTA, which has been in business for over 30 years. And on the net since 1995.
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What payment methods do you accept?

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When do you charge my credit card?
Your credit card is not charged until your order is ready to ship. So if you are pre-ordering you will not be charged until it is time to ship your order.
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When will I receive my order?
We try to ship your package within 2 business days of your order for items in stock, although sometimes it takes 3 or 5 business days (we are closed Friday, Saturday and Sunday) On pre-orders and back orders will ship as the items are received.
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What shipping methods do you have?
We Offer 5 Levels of Service for shipments to addresses within the 48 Continental United States (excluding PO boxes).

We also ship (up to certain sized packages) to US Territories served by the US Post Office and to APO/FPO addresses. For Alaska, Hawaii, PO Boxes and APO/FPO addresses, all packages will be sent via USPO Priority Mail.
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Can I track my package?
UPS should send you a tracking number via your email. if you do not receive one You may contact starwars2@mindspring.com 3-5 days after ordering for your UPS tracking number or the date your item was shipped by USPO. Please supply your order number. Customers with UPS delivery can check the status of their package at http://www.ups.com/tracking/tracking.html or  calling UPS at (800) PICK-UPS.
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What is your return policy?

RETURN POLICY (Updated August, 2006)
Any item (in its original package AND unopened) may be returned within 3 days of receipt for a refund less 20% restocking fee of the items cost (Shipping and Handling is non refundable).

ANY ITEM OPENED AND/OR USED WILL NOT QUALIFY FOR A REFUND. However, it could still be sent back for warranty work within 30 days, starting the day you received the item (See WARRANTY TOY GUNS/AIRSOFT ITEMS/TOYS below)

Before returning any item, you must contact us for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. USE THE FORM AT BOTTOM OF PAGE TO GET AN RMA NUMBER

All products must be returned 100% complete, in resellable condition, including box, manuals, blank warranty cards (if any) and all other accessories provided by the manufacturer (any item missing or damaged will be charged for). Refunds or credits are for the purchase price only. Shipping is non refundable.

Free items
We offer no refunds, exchanges or warranty for free or 1 cent items.

DAMAGED MERCHANDISE:
If your item(s) are received in a damaged state (broken off parts or not working due to damage in shipping) and it was shipped via UPS you must file a claim with your local UPS office (be sure to have your tracking number) as Toy Arsenal cannot do this. The items where assigned to and insured by UPS and they are responsible for getting your items to you. Once the claim is settled we then can send you new items.

If your items are damaged in shipping by USPO (USA post office) contact Toy Arsenal for replacement. (email starwars2@mindspring.com)

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WARRANTY TOY GUNS/AIRSOFT ITEMS/TOYS:
All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor

Warranty does not cover free or 1 cent items or misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Warranty also does not cover items without blaze orange tips. Items which do not have a blaze orange tip will be discarded immediately! Do not ask for an RMA form if your merchandise has been abused, misused, or the blaze-orange tip has been removed or painted over.

Before returning any item, you must contact us for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. USE THE FORM BELOW TO GET AN RMA NUMBER

You will receive your RMA number via e-mail when your RMA request is approved. Please send the merchandise along with a note stating your name, address, problem with merchandise,

You must have your RMA number next to your mailing address on the exterior of the package.

If your RMA Number is not on the outside of the box, your package will be refused.

ALL AIRSOFT RIFLES: If your original order was paid by check or MO you MUST return item with a check or money order, for $8.95, made out to ACTA For prepaid return shipping.


RMA AND WARRANTY INQUIRY


Please Fill In ALL information


:Your Name
:Email address
:Phone Number
:Order Number :Your Address :Your City :Your State :Your Zip

:Returning item(s) code
:Returning Item(s) name

COMMENTS OR LIST THE PROBLEM(S)



Discontinued items, closeouts, or Free special offers do not carry any warranty

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WHAT'S SAFE-T-NET?
Safe-T-Net is a combination of secured transactions combined with a trustee who handles all sales. Also it guarantees your order will be handled properly. The trustee will not under any circumstance release any information about you to any other source except the shipping master.

What is your privacy policy?
We do not give out our customers information to anyone except our Shipping Master for order processing only.
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I have more questions
General questions contact: starwars2@mindspring.com
Order questions contact: starwars2@mindspring.com
Wholesale Questions: Click Here
Problems with the web site contact: webmaster@toyarsenal.com
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AIRSOFT DISCLAIMER(if you do not agree with this disclaimer you must cancel your order)

We cannot honor the sale of Airsoft and certain toy guns outside the USA and to New York City and its 5 borough's. The City prohibits them. If you ordered these from outside the USA or NYC your order will be voided unless it is being used for a Theatrical Prop. http://www.toyarsenal.com/prop

For Toy Guns that can be sent to New York City GO TO:

http://toyarsenal.com/mm5/merchant.mvc?Screen=CTGY&Store_Code=4T&Category_Code=nys100

Liability Disclaimer - PLEASE READ CAREFULLY - LEGAL DOCUMENT AND AGREE TO ITS TERMS. BY ORDERING FROM THIS SITE YOU ARE INDICATING YOU HAVE READ AND UNDERSTOOD EACH PROVISION AND AGREE TO ALL OF THE FOLLOWING: I, the Purchaser, declare that I am at least 18 years of age, that I am familiar with the laws and regulations in my jurisdiction, if any, governing the purchase and use of airsoft guns, and that I do not know of any local or State laws or regulations that prohibit me from purchasing or owning airsoft-type guns and/or accessories. Airsoft guns are required by law to have the tip (1/4 inch) of the barrel permanently colored in blaze orange. I understand that removal of the orange tip, any warning stickers or protective markings is a violation of Federal law and will void any and all product warranties. I acknowledge that the use of any look-alike or toy gun in commission of a crime may carry the same legal ramifications as if a real firearm had been so used. I have read and understood all warnings, disclaimers, and warranties related to the products offered. Airsoft products are potentially dangerous and can cause serious injury and even death. I acknowledge that I am responsible for using airsoft products safely and legally and hereby agree to indemnify and hold harmless this web site, its owners, employees, agents and affiliates for any and all legal action arising from purchase, use or ownership of airsoft guns and accessories from this web site, including, but not limited to any lawsuit or claim by myself or a third party for bodily injury, death or illegal activity. By purchasing from this site, I, the Purchaser, indicate that I have read and understood the above liability waiver and that I agree to be bound by its terms. Terms and conditions are subject to change without notice.